If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order with a valid order number. You can return your product for store credit, a different product (of equal or lesser value), or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
- Discounted items are final and cannot be returned or exchanged
- Refunds will not be issued for purchases made through distributors or retailers
- Shipping costs incurred by the customer will not be refunded
- Prepaid labels are not provided for return items
- We are not responsible for any reactions that may occur as a result of using our products
VIVRE Cosmetics reserves the right to issue or deny any refund based on the condition of the returned items.