If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order with a valid order number. You can return your product for store credit, a different product (of equal or lesser value), or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
- Discounted items are final and cannot be returned or exchanged
- Refunds will not be issued for purchases made through distributors or retailers
- Shipping costs incurred by the customer will not be refunded
- International customers are responsible for any additional duties, customs, or taxes incurred and will not be refunded
- Prepaid labels are not provided for return items
- We are not responsible for any reactions that may occur as a result of using our products
- We are not responsible in the event of loss, theft, or damage of the package
- Packages for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused
VIVRE Cosmetics reserves the right to issue or deny any refund based on the condition of the returned items.